The first step to solve any problem is to clearly understand what’s going on.
Any problem solving effort that begins with…
“I know what the problem is, so what we are going to do about it is” is doomed to failure before it begins.
This mindset leads to several obvious errors.
- Because the “obvious solution” is often just a band aid.
- This mindset closes the possibility of innovative solutions that are better suited
The best way to solve your problems is to ignore the “obvious solution”, and spend a little time examining the problem.
Clarify the problem first, the you can follow the other 7 steps from the Eighth step problem solving model outlined here.